We favour an educational or training approach, 
but apply discipline if necessary.


With a focus on patient safety, fairness and opportunities to improve medical practice, the Complaints Director reviews every complaint and determines how to proceed. Options include an informal resolution process, formal investigation or dismissal where there is no or insufficient evidence of professional misconduct. 

Only a small number of complaints that cannot be resolved informally or involve serious allegations of misconduct are referred to a disciplinary hearing.